Refund & Exchange Policy

Xpert Glow by SkinXperts Dr. Javed Alam Farooqi

At Xpert Glow by SkinXperts Dr. Javed Alam Farooqi, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Exchange Policy below.

1. Refund & Exchange Period

We offer a 14-day Refund & Exchange Policy from the date you receive your order.

2. Damaged or Incorrect Products

If you receive a product that is:

• Damaged during delivery
• Defective
• Incorrect item delivered

Please contact us within 48 hours of receiving your parcel. Claims made after 48 hours of delivery may not be accepted.

To process your request, please share:

• Order number
• Clear photos of the damaged product
• Photos of the parcel packaging
• A brief explanation of the issue

Our customer support team will review your complaint and guide you through the next steps.

3. Exchange Policy

If you wish to exchange a product:

• The request must be made within 14 days of receiving the order.
• The product must be unused, unopened, and in its original packaging.
• Products that have been opened, used, or damaged by the customer are not eligible for exchange.
• Customers are responsible for sending the product to our return address.

Return Address:

House A-6, Block-6
Back Side of Gulshan Police Station
Gulshan-e-Iqbal, Karachi
Pakistan

Please do not send any product without first contacting our customer support team.

4. Refund Policy

Refunds are only applicable for:

• Damaged products
• Defective products
• Wrong product received

Refunds are not available for:

• Change of mind
• Personal preference
• Skin results differing from expectations (as results vary by individual)
• Products that have been opened or used (unless found to be defective)

Once we receive the returned product, it will undergo a quality inspection. If the refund is approved, the amount will be transferred to your provided bank account within 7 working days after inspection.

Shipping charges are non-refundable unless the error was on our part.

5. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

• Opened or used skincare and hair care products
• Products with damaged or missing original packaging
• Products returned after the 14-day return period

6. Contact Us

For any refund, exchange, or complaint, please contact our Customer Support Team.

WhatsApp / Mobile: 0334-6111188

Email: csxpertglow@gmail.com

Our representative will respond to your query as soon as possible during business hours.

7. Important Notes

• Keep your purchase receipt or order confirmation for future reference.
• Products must be securely packed when returning them to avoid damage during transit.
• Xpert Glow reserves the right to reject any refund or exchange request that does not meet the conditions stated in this policy.
• By placing an order on our website, you agree to this Refund & Exchange Policy.

Thank you for choosing Xpert Glow by SkinXperts Dr. Javed Alam Farooqi. We appreciate your trust and are committed to providing quality skincare and haircare products along with excellent customer service.